Refund Policy
Last updated: March 20, 2026
Please read this Refund Policy carefully before making a purchase.
1. Subscription-Based Software
CrystalMe3D Pro is offered as a subscription-based software product. By purchasing a subscription, you gain access to the software for the duration of your billing period.
2. Refund Eligibility
Due to the nature of digital software and immediate access upon purchase, refunds are generally not provided once a subscription period has started.
However, we may consider refunds in the following cases:
- Duplicate charges
- Billing errors
- Technical issues that prevent the software from functioning as intended and cannot be resolved
3. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase
- Failure to cancel a subscription before renewal
- Lack of usage of the software
- Incompatibility with your system (please ensure your system meets requirements before purchase)
4. Subscription Cancellation
You may cancel your subscription at any time through your account.
- Cancellation prevents future billing
- You will continue to have access until the end of your current billing period
- No partial refunds are provided for unused time
5. Technical Support
If you experience issues with the software, please contact us before requesting a refund. We will make reasonable efforts to resolve any problems.
6. How to Request a Refund
To request a refund, please contact:
Email: support@crystalme3dpro.com
Include:
- Your order number
- A description of the issue
We will review your request and respond as soon as possible.
7. Chargebacks
Initiating a chargeback without contacting us first may result in:
- Suspension of your license
- Permanent restriction from future purchases
We encourage you to contact us directly to resolve any issues.
8. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted on this page.
9. Contact
For any questions regarding this policy:
Email: support@crystalme3dpro.com