CrystalMe3D Pro

Convert Photos into Stunning 3D Crystal Engravings

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Frequently Asked Questions

This crystal engraving software FAQ answers common questions about using CrystalMe3D Pro to convert photos into detailed, engraving-ready results.

If your have additional questions, feel free to contact us and we’ll be happy to answer any questions you may have.

For a basic single machine license, it’s $159 per year. A license for up to 3 machines is $229/year. A business license for up to 15 machines is $399 per year. If you need licenses for more than 15 machines, please contact us.

Our prices are subject to change at any time. If you purchase a license while it is currently on sale, you will keep the price of your license as long as it remains active – Which means the price of your subscription will never increase even if our prices change.

No, there are no hidden fees. Once you purchase the license, you can use the software as much as you want and process as many images you need.

No, we designed the software so it’s simple for everyone to use. Simply adjust the sliders and preview the output before exporting. What you see in the output is how it will export in the format of your choice.

You can view your license information at anytime by logging into your account and going to your “My Account” page. There you’ll see a section called “Licenses” which shows all your active license information.

No, the software does not need the internet to be used. However, it does periodically need to verify license information so we recommend staying connected whenever possible.

Yes, we built our software so you can export the file to just about any file format you would need. You can export as .STL, .OBJ, .XYZ, .DXF, .PLY, .GLB, and .CAD (OpenScad).  

CrystalMe3D Pro is not tied to a specific laser power level. It generates 3D engraving data that can be used with a variety of laser systems.

We’ve tested the software with UV lasers ranging from 5W to 12W, and it works well across that range. In most cases, engraving quality depends more on the type of laser and machine settings than the wattage itself.

For best results, a UV laser designed for subsurface crystal engraving is recommended.

If you need additional help, feel free to contact us at anytime. Please note though that we currently do not offer services to convert your photos for you.

For best results, we recommend using high quality/resolution photos. Photos that are blurry, poor contrast, overexposed, or have a small subject with a large background might not produce the best results. Tools such as Photoshop may be helpful to make certain adjustments to your images prior to importing them.

Yes. All images you import in the software are stored ONLY on your local computer as the software does not need the internet to process anything. Which means all of your photos are kept 100% private.

Unfortunately, we do not offer refunds for partially used software licenses. When purchasing CrystalMe3D Pro, you are purchasing access for the full subscription term, and refunds are not provided for unused time remaining on the license.

However, if the software is unable to run properly on your computer after purchase, we will gladly work with you to troubleshoot the issue and provide a refund if the problem cannot be resolved.

Before purchasing, please make sure:

  • Your computer meets the minimum system requirements
  • Your operating system and drivers are fully up to date
  • You have reviewed the examples and tutorials available on our website

 

This helps ensure the best possible experience with the software.

Yes. Even if you purchase the single license for 1 machine, you can deactivate the license for that computer temporarily and switch to another computer. Although, for the single license, only 1 machine can be activated at a time.

Minimum Requirements

Windows

  • Windows 10 or newer (64-bit)
  • Intel i5, AMD equivalent, or better
  • 8 GB RAM
  • Integrated GPU with OpenGL 4.1+ support
  • 512 MB video memory
  • 4 GB free disk space

macOS

  • Modern 64-bit version of macOS
  • Apple Silicon (M-series) or Intel processor
  • 8 GB RAM
  • 4 GB free disk space

Recommended

  • Modern multi-core processor
  • 16 GB RAM or more
  • Capable dedicated graphics hardware or Apple Silicon
  • SSD

Mac Compatibility:
Separate downloads are provided for Apple Silicon and Intel Macs. Some older Macs and older versions of macOS may not be compatible due to required software dependencies.

Performance Note:
CrystalMe3D Pro performs advanced depth processing, 3D previewing, and large point-cloud operations that can be demanding on system hardware. Older or lower-spec computers may experience slower processing or limited 3D preview performance.

To transfer your license to a new computer, simply go into the license manager within the software and deactivate it on the current machine. You can then input the same license on your new computer.

Yes. CrystalMe3D Pro is now available for both Windows and macOS. Separate Mac versions are provided for Apple Silicon (M-series) and Intel-based Macs. Some older Macs and older versions of macOS may not be compatible due to required software dependencies.

Some export formats, such as STL spheres, generate significantly more geometry than others. In these modes, each point is converted into a full 3D mesh, which can result in tens of millions of triangles and extremely large file sizes. To prevent crashes or performance issues on most systems, limits are applied to these export types.

For high-density models, we recommend using formats like STL (quads) or OBJ (points), which are much more efficient and can handle millions of points more reliably.

If you have a feature request, please use the contact us form and be as specific as possible. We value every input and suggestion for future updates.

If you’ve discovered a bug in the software, you can submit a bug report online by clicking on the link.

Before submitting a bug report, ensure your system meets the minimum requirements, as older or lower-spec systems may cause performance-related issues.

No. CrystalMe3D Pro is designed to create high-quality 2.5D depth maps and point clouds for subsurface crystal engraving. It is not intended to generate complete 360° 3D models for 3D printing or CAD.

A single photograph only contains information about the visible side of an object. The hidden sides are not captured, so no software can accurately reconstruct a true 360° model from one image alone. While some AI tools attempt to estimate the missing geometry, the results are only predictions and are often inaccurate.

CrystalMe3D Pro focuses on producing the highest-quality depth information possible for crystal engraving applications.

At this time, we do not offer a free trial version of CrystalMe3D Pro. Due to the specialized nature of the software and the extensive processing capabilities included, trial versions are frequently abused and difficult to secure properly.

Instead, we provide detailed tutorials, sample results, videos, screenshots, and documentation on our website so customers can fully understand the software before purchasing.

However, we do offer complimentary access through our Creator Program for selected content creators, reviewers, and influencers who create videos or content related to 3D laser engraving, crystals, photography, or similar topics.

If you are interested in applying for the Creator Program, you can submit an application through our website for review. Please note that applications are evaluated based on audience size, engagement, and content relevance.